Cancellation Policy

We understand that plans change. Here is our order cancellation policy.

1. Cancellation Before Shipment
• You may cancel your order free of charge before it is dispatched
• To cancel: log in → My Orders → select order → Request Cancellation
• Or contact support at info@ramayyug.com with your order number
• Full refund (if prepaid) or order cancellation (if COD) will be processed within 3–5 business days

2. Cancellation After Shipment
• Once an order has been shipped, it cannot be cancelled
• You may refuse delivery (COD orders) or initiate a return after delivery as per our Refund & Return Policy

3. Partial Cancellation
If your order contains multiple items, contact support to cancel specific items before dispatch. We will adjust the order total accordingly.

4. Automatic Cancellation
Orders may be automatically cancelled if:
• Payment verification fails (prepaid orders)
• The delivery address is invalid or unserviceable
• The product is out of stock and no substitute is available
• Multiple failed delivery attempts occur

5. Refund Timeline for Cancelled Orders
• Prepaid orders: refund within 5–7 business days to the original payment method
• COD orders: no charge applied — order is simply cancelled

6. Membership / MLM Orders
Membership-related purchases follow the same cancellation rules before dispatch. After activation, membership terms apply as per our Terms & Conditions.

7. Contact
Cancellation requests: info@ramayyug.com | +91 9548183783