Ramay Yug
Refund & Return Policy
Easy returns and hassle-free refunds on eligible products.
At Ramay Yug, we want you to shop with complete confidence. If you are not satisfied with your purchase, our return and refund policy is designed to be fair and transparent.
1. Return Window
• You may request a return within 7 days of delivery
• The return window starts from the date shown on your delivery confirmation
2. Eligibility for Returns
Products are eligible for return if:
• The item is unused, unworn, and in original condition
• All tags, labels, and accessories are intact
• Original packaging is included
• You have proof of purchase (order number / invoice)
3. Non-Returnable Items
The following are generally not eligible for return:
• Products damaged due to misuse or normal wear after use
• Items without original packaging or missing tags
• Personalized or custom-made products (if applicable)
• Products marked as non-returnable on the product page
4. How to Initiate a Return
Step 1: Log in to your account → My Orders
Step 2: Select the order and click "Request Return" (or contact support)
Step 3: Our team will verify eligibility and provide return instructions
Step 4: Ship the product back in secure packaging (return shipping may apply in some cases)
Alternatively, contact us via the Contact page or email info@ramayyug.com with your order number.
5. Refund Process
• Refunds are processed after we receive and inspect the returned item
• Inspection typically takes 2–3 business days after delivery to our facility
• Refund is credited within 5–7 business days after approval
• For COD orders: refund via bank transfer or store wallet credit
• For prepaid orders: refund to the original payment method
6. Exchanges
If you received a wrong or defective item, we will arrange a free replacement or full refund — no questions asked for genuine manufacturing defects reported within 48 hours of delivery.
7. Damaged or Wrong Items
If your product arrives damaged or you received the wrong item:
• Contact us within 48 hours with photos of the product and packaging
• We will arrange pickup/replacement or issue a full refund at no extra cost
8. Cancellation Before Dispatch
Orders can be cancelled before they are shipped. Once dispatched, the return policy above applies.
9. Contact
Need help with a return? Reach us at info@ramayyug.com or +91 9548183783.
1. Return Window
• You may request a return within 7 days of delivery
• The return window starts from the date shown on your delivery confirmation
2. Eligibility for Returns
Products are eligible for return if:
• The item is unused, unworn, and in original condition
• All tags, labels, and accessories are intact
• Original packaging is included
• You have proof of purchase (order number / invoice)
3. Non-Returnable Items
The following are generally not eligible for return:
• Products damaged due to misuse or normal wear after use
• Items without original packaging or missing tags
• Personalized or custom-made products (if applicable)
• Products marked as non-returnable on the product page
4. How to Initiate a Return
Step 1: Log in to your account → My Orders
Step 2: Select the order and click "Request Return" (or contact support)
Step 3: Our team will verify eligibility and provide return instructions
Step 4: Ship the product back in secure packaging (return shipping may apply in some cases)
Alternatively, contact us via the Contact page or email info@ramayyug.com with your order number.
5. Refund Process
• Refunds are processed after we receive and inspect the returned item
• Inspection typically takes 2–3 business days after delivery to our facility
• Refund is credited within 5–7 business days after approval
• For COD orders: refund via bank transfer or store wallet credit
• For prepaid orders: refund to the original payment method
6. Exchanges
If you received a wrong or defective item, we will arrange a free replacement or full refund — no questions asked for genuine manufacturing defects reported within 48 hours of delivery.
7. Damaged or Wrong Items
If your product arrives damaged or you received the wrong item:
• Contact us within 48 hours with photos of the product and packaging
• We will arrange pickup/replacement or issue a full refund at no extra cost
8. Cancellation Before Dispatch
Orders can be cancelled before they are shipped. Once dispatched, the return policy above applies.
9. Contact
Need help with a return? Reach us at info@ramayyug.com or +91 9548183783.
Still have questions?
Our support team is happy to help.